Applying Standards of Quality and Excellence in the Government Work System in Jordan Case Study: Greater Amman Municipality

Abstract

This study focuses on the vital role of applying standards of quality and excellence within the government work system in Jordan. By illuminating the implementation of these standards, the study aims to enhance the quality of services provided to citizens. The study employs a comprehensive approach encompassing various methods and tools, including total quality management, continuous improvement, performance standards application, evaluation, data analysis, capacity development, and training. These strategies collectively strive to elevate the levels of quality and excellence in government work. By embracing a spectrum of methodologies, the application of quality and excellence standards contributes significantly to bolstering public trust in the government. Moreover, it elevates citizens' standard of living through improved services and enhances the effectiveness and productivity of government personnel. This study adds to the discourse by highlighting the crucial significance of applying quality and excellence standards within the governmental framework in Jordan. By providing insights into methodologies that enhance service delivery, the research contributes to both academic understanding and practical applications, shaping a more effective government work system.