Assessing the Impact of Digital Governance on Citizen Participation and Public Service Delivery: A Comparative Study of Developing and Developed Countries

Abstract

This study investigates the impact of digital governance on citizen participation and public service delivery through a comparative analysis of developed and developing countries. Digital governance has significantly transformed the way governments interact with citizens and deliver services, but its effectiveness varies across contexts due to disparities in infrastructure, digital literacy, and socio-political environments. By analyzing survey data and case studies, this study examines user perceptions of digital governance, focusing on usability, accessibility, transparency, and satisfaction. The findings indicate that while participants generally hold neutral to slightly positive attitudes toward digital governance, challenges such as trust, inclusivity, and equitable access persist, particularly in developing regions. Regression analysis reveals that traditional usability measures alone do not significantly predict satisfaction, highlighting the need for a broader focus on user-centric policies, trust-building mechanisms, and digital literacy initiatives. The study concludes with actionable recommendations for improving digital governance, including enhancing trust, bridging the digital divide, and fostering meaningful citizen engagement to ensure more effective, inclusive, and equitable service delivery. These insights provide valuable guidance for policymakers aiming to optimize digital governance systems globally.